Due to the highly personalised focus of the Reiki-Works practice, we endeavour to accommodate our clients in respect of their circumstances.
This flexibility is to accommodate unexpected turns in health, changing surgery schedules, inability to anticipate onset of labour, unexpected death - both people & pets - and all the other factors that accompany difficult moments in our lives.
Our policy is to be available whenever possible. To this end there may be times when we will need to ask you to please move your scheduled appointment to help us support someone in immediate need.
Terms & Conditions
Reiki-Works has a 48 hour cancellation policy.
Any appointment cancelled by a patient within 48 hours will incur a 50% cancellation charge if the session is not re-booked to another patient.
In the case of a Booking Package deal, the 50% will be an additionally invoiced expense over and above the package price paid, but the client will retain the number of treatments remaining in the package.
The client has the choice to forfeit a treatment from the package total in lieu of paying the additional 50% cancellation charge.
Any appointment cancelled within 24 hours will incur a 100% cancellation charge if the session is not re-booked to another patient.
In the case of a package deal, this will not incur any additional payment but will be accounted as a forfeit of 1 treatment from the package total.
This cancellation policy includes any Initial Consultation appointment, which will be invoiced accordingly, payment due immediately on receipt of the invoice.
The only exception to the cancellation charge is the onset of labour - of course! This cannot be timed, for there is without question no penalty for this much anticipated event. See below for details pertaining to Birth Preparation Packages.
These terms are inclusive of Bedside/Petside visits, as well as clinic bookings.
Any cancelled Bedside/Petside visits will be charged the treatment fee but not the travel time, and will be invoiced electronically for immediate payment.
Payment for all treatments is required to be made at the point of receipt of the e-invoice, by bank transfer to the stated account.
Payments not made within 5 days total, including weekends, will incur a 10% surcharge for late payment.
Reiki-Works reserve the right to determine the amount of said surcharge according to circumstances.
With each subsequent 5 day period the surcharge will be accrued, increasing in denomination with each late period.
5 days = 10% / 10 days = 20% / 15 days = 30% and so on, up to the 30 day period.
After 30 days any unpaid invoices will be pursued through the claims court systems.
In the case of an unpaid invoice Reiki-Works reserve the right to refuse treatment until such time as payment is made.
In this case of an unpaid and/or a refused treatment any unpaid weekly package bookings that go by will be accounted as a less than 24 hour cancellation and the treatment will be deducted from the package total, or, for non-package appointments the full treatment fee cancellation charge will be added to the outstanding invoice.
We run a highly personalised service and will be happy to schedule an appointment for you by telephone. If you have any questions, please phone or email.